ProductivityNOW Support Programs
Our support services encompass the full suite of Autodesk design software tailored to suit every client's individual requirements with available features that include:
- Access to highly-trained Certified Technical Support Engineers who accelerate your response time and issue resolution
- Live telephone and desktop support
- Online case management
- Certified product specific support engineers
- Access to ProductivityNOW Online Portal
- Enhanced learning tools
Whether your team needs assistance with an installation, access to technical tips, or simply
an answer to a question, IMAGINiT's ProductivityNOW program is the ideal solution for you.
ProductivityNOW Overview Matrix (PDF)
For questions and support contact us at +65 6226 0880
| Features |
Flextime Support |
Flextime Professional |
Annual Support |
Knowledge Source Portal |
ProductivityNOW Complete |
| Option for onsite support |
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| Support for Data Management Vault products |
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| 24/7 support portal |
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| Live chat |
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| Live, toll-free access to experts* |
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| Portal for logging cases |
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| Remote desktop support |
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| Secure file review |
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| Searchable common solutions database |
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| Annual subscription |
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| Access full suite of eLearning and video for your chosen category |
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| Activity tracking and reporting available |
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| Complete courses cover features, process, and techniques |
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| Content based on AOTG courseware by ASCENT |
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| Content hosting available |
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| Discussion forums |
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| New content published in subscription period automatically available |
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| Quizzes |
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| All eCourseware |
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| All video tutorials |
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| Hands-on exercises |
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| Private portal for company knowledge & best practices |
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| Public & private discussion forums |
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| Tips & techniques |
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| User quizzes |
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| Video demos |
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Flextime Support
Hourly phone, email and online web-based support
Flextime options provide a high level of value by allowing you to pre-purchase your support hours with the flexibility of choosing when and how you use them. Flextime Support gives you:
- Live, toll-free access to experts*
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
Flextime Professional
Hourly phone, email and online web-based support PLUS…
Support for Data Management Vault products with option for onsite support
Flextime Professional gives you all the great features and benefits of Flextime Support with the added flexibility of support for Data Management Vault products. Flextime Professional gives you:
- Live, toll-free access to experts*
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
PLUS…
- Support for Data Management Vault products
- Option for onsite support
Annual Support
Annual per-seat, phone, email and online web based troubleshooting support
In the event you prefer one-on-one issue resolution, Annual Support gives you:
- Live, toll-free access to experts*
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
The ProductivityNOW portal gives you 24/7 access to our problem resolution knowledgebase, online activity reports, online case creation and management tools.
Knowledge Source Portal
Online access to all self-paced eLearning courses and instructional video demonstrations
The Knowledge Source Portal gives you 24/7 access to a range of learning tools allowing you to learn at your own pace and providing the answers you need when you need them. The Knowledge Source Portal contains the following key features:
- Available for Building Architecture, Civil Engineering, and Manufacturing software categories
- Access full suite of eLearning and video for your chosen category
- Content based on AOTG courseware by ASCENT
- Complete courses cover features, process, and techniques
- Videos include narration by expert instructors to explain the “how” and the “why”
- Quizzes
- Discussion forums
- Searchable content
- Content hosting available
- Annual subscription
- New content published in subscription period automatically available
- Activity tracking and reporting available
ProductivityNOW Complete
Annual per-seat, phone, email and online web-based troubleshooting support
ProductivityNOW Complete is a comprehensive support and eLearning package, combining Annual Support and Knowledge Source Portal
PLUS….
Online access to all self-paced eLearning courses and instructional video demonstrations.
ProductivityNOW Complete provides the following Key Features:
- Live, toll-free access to experts*
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
- All eCourseware
- All video tutorials
- Tips & techniques
- Hands-on exercises
- User quizzes
- Video demos
- Public & private discussion forums
- Private portal for company knowledge & best practices
- Activity usage reporting