| Features |
Flextime Support |
Flextime Professional |
Annual Support |
Knowledge Source Portal |
ProductivityNOW Complete |
| Option for onsite support |
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| Support for Data Management Vault products |
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| 24/7 support portal |
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| Live chat |
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| Live, toll-free access to experts |
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| Portal for logging cases |
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| Remote desktop support |
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| Secure file review |
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| Searchable common solutions database |
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| Annual subscription |
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| Access full suite of eLearning and video for your chosen category |
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| Activity tracking and reporting available |
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| Complete courses cover features, process, and techniques |
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| Content based on AOTG courseware by ASCENT |
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| Content hosting available |
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| Discussion forums |
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| New content published in subscription period automatically available |
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| Quizzes |
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Flextime Support
Hourly phone, email and online web-based support
Flextime options provide a high level of value by allowing you to pre-purchase your support hours with the flexibility of choosing when and how you use them. Flextime Support gives you:
- Live, toll-free access to experts
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
Flextime Professional
Hourly phone, email and online web-based support PLUS…
Support for Data Management Vault products with option for onsite support
Flextime Professional gives you all the great features and benefits of Flextime Support with the added flexibility of support for Data Management Vault products. Flextime Professional gives you:
- Live, toll-free access to experts
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
PLUS…
- Support for Data Management Vault products
- Option for onsite support
Annual Support
Annual per-seat, phone, email and online web based troubleshooting support
In the event you prefer one-on-one issue resolution, Annual Support gives you:
- Live, toll-free access to experts
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
The ProductivityNOW portal gives you 24/7 access to our problem resolution knowledgebase, online activity reports, online case creation and management tools.
Subscription based access to online self-paced courses, proficiency assessment quizzes and practice exercises
Accessible through our ProductivityNOW online portal, you have 24/7/365 access to a range of eLearning tools that allow you to learn at your own pace. These tools include:
- eLearning content based on Autodesk Official Training Guides (AOTG) created by ASCENT
- eCourseware for Autodesk's Building, Architecture, Civil Engineering and Manufacturing industries
- Courses that cover a concept with supporting examples, explanations, procedures and illustrations
- Videos embedded in the courseware that provide insight from our instructors
- User quizzes to help track your proficiency with the software
- Searchable curriculum that allows you to search on a particular topic, module or feature that you want to better understand
- Practice and drawing files to reinforce the learning content
- Activity and usage reporting
- Ability to highlight, bookmark and take notes
- New content is regularly added
ProductivityNOW Complete
Annual per-seat, phone, email and online web-based troubleshooting support and eLearning access
ProductivityNOW Complete is a comprehensive support and eLearning package, combining Annual Support and Knowledge Source Portal
PLUS….
Online access to all self-paced eLearning courses and instructional video demonstrations.
ProductivityNOW Complete provides the following Key Features:
- Live, toll-free access to experts
- 24/7 support portal
- Live chat
- Remote desktop support
- Secure file review
- Searchable common solutions database
- Portal for logging cases
- All eCourseware
- All video tutorials
- Tips & techniques
- Hands-on exercises
- User quizzes
- Video demos
- Public & private discussion forums
- Private portal for company knowledge & best practices
- Activity usage reporting